For technical service and support you may open a support ticket, click here for assistance & an
X-Treme Scooter representative will assist you.

Welcome to ABSOFAB Electric Scooters
X-Treme Electric Scooters Manufacturers offers a 30-day limited bumper-to-bumper manufacturers warranty on all X-Treme Scooters and accessories on all models and 90 days on selected models. Selected models include Electric Bicycle's XB-350, XB-500, XB-508 & XB-600. The warranty starts the day the scooter is delivered to you. This warranty covers factory defects. We do not cover misuse or broken parts caused by the user or by any other event. X-Treme will pay for standard shipping service costs on the first warranty shipment only. Any additional warranty parts that are needed will require the customer to pay all shipping and handling costs.

Battery Warranty
We do offer a full 6 month even trade warranty on defective batteries. If any battery should become faulty within 6 months from the purchase date, X-Treme Scooter Manufacturers will replace the battery free of charge. X-Treme requires defective batteries be returned to them for exchange. ABSOFAB Scooters and X-Treme Scooters does not pay the shipping fee's to return the batteries to them however they will pay to ship the replacement batteries back to you. If you have questions about our warranty, please contact our support department by opening a ticket here e-mail. A friendly representative will get back to you quickly. X-Treme Scooters support department hours are Monday through Friday 8 AM to 5 PM Central Standard Time.

Selected 1 year battery warranty models include:
Models XM-50 - XM-150 - XM-155

Gasoline Engine Warranty
X-Treme Scooter Manufacturers offer a 30 day warranty on all gas engines for all models. They offer a 1 year engine warranty on selected ATV's & Moped Motorcycles models: XA-110 - XA-112 - XA-114 - XA-150 - XM-50 - XM-150 & XM-155. The 1 year engine warranty warrants against factory defects only. Defective engines must be returned to X-Treme Scooters at the customers expense & will be replaced if X-Treme Scooters determines the engine is defective due to a factory defect. X-Treme Scooters will pay the shipping cost to send the replacement engine to the customer.

Limited Warranty Details:
What is covered & what is not covered:
1. Scooter Body: Damage to any plastic/fiberglass part that is a result of shipping is covered only if it occurred during shipping. Shipping damage must be reported immediately after delivery to be covered under warranty. Otherwise, the plastic/fiberglass body parts are not covered under this warranty. If, after careful inspection by our shipping department it is determined that the scooter was damaged during shipping (digital photos may be required by e-mail), X-Treme Scooters at it's discretion will supply free of charge the necessary replacement parts to fix the damaged scooter. X-Treme and ABSOFAB Scooters will not pay labor charges to install such parts.
2. Tires, tubes & kick stands: These items are NOT covered unless they are damaged as a result of shipping.
3. During the first 30 days of the warranty: X-Treme Scooters will replace defective parts free of charge and free of shipping charge to the end user of the scooter. X-Treme may require some parts to be shipped back to X-Treme before replacing those parts. Shipping costs back to X-Treme must be paid for by the end user / customer. Call tags will never be issued.
4. If you need to order Non Warranty parts, you may contact X-Treme Scooters parts department directly by calling 1-402-603-4445. For technical service and support you may open a support ticket at http://www.x-tremescooters.com/support/ or click here for assistance.

 

Pocket Bike & Gas Scooter Models Starting With "XG" Warranty:
"Manufactures defects will only be covered."
1. Engines are not covered. Each engine is started, tuned up and tested before we ship the      pocket bike to you. Failure to premix oil with the gas is not covered.
2.  Pull starters are not covered. Spare scooter pull starters can be purchased online.
3. Tires, tubes & flat tires are not covered unless damaged during shipping. Damage must be      reported immediately by opening up a technical support ticket. 

X-Treme Scooter Return Policy: Scooter and pocket bike returns are not allowed.
In the rare occasion that a special circumstance scooter return is allowed, the scooter must be packed up in it's original shipping carton, all accessories and parts must be included and you must write our RMA (Return Merchandise Authorization) number clearly on the outside of the carton or we will refuse your shipment. Return shipping charges are the responsibility of the customer.

Any Scooter or pocket bike that arrives at X-Treme Scooters warehouse without an authorized RMA number on the outside of the shipping carton will be refused. X-Treme Scooters and ABSOFAB Scooters will not be responsible for shipping charges on returned items. Freight collect and COD packages will not be accepted. We never issue call tags. Any unauthorized returns will be subject to a $35.00 restocking fee plus the cost of shipping. Shipping and handling fees are not refundable even though offers are advertised as providing you with "free shipping" the shipping costs are included in the total purchase price. Freight collect and COD packages will not be accepted.

S&H charges are not refundable if customer refuses delivery (other than for damage), if customer cancels order after order is placed (see no cancellation policy below) or if customer refuses to allow X-Treme Scooters technical support department to assist them in solving the problem.

Signature Required Option:
We make a Signature Required Service available to all our customers at the
time of purchase for a minimal fee. If this service is not purchased X-Treme
Scooters will not be responsible for packages that have been left at the
recipient's door and consequently lost and/or Stolen.

Order Cancellation Policy:
Before completing your purchase, please confirm that you have selected the correct item(s), color(s), accessories, etc. Due to the high volume of orders we receive and the speed at which we process these orders, once an order is placed it is generally processed & shipped immediately therefore we have a NO cancellation policy after an order has been placed.

Electronic Parts:
Electronic Parts are non-returnable. Please make you're selections wisely when purchasing parts. Contact X-Treme Scooters parts department for more information. The parts department can be reached by email or by phone 1-402-603-4445.

Lifetime Technical Support:
Lifetime technical support is provided to each customer that purchases an X-Treme Scooter. To access our technical support department click on this link to open a support ticket. After a support ticket has been opened, an X-Treme Scooter technician will respond to your ticket and an e-mail will be sent to you. If you would like to speak to a technician by phone, include your phone number on the ticket and ask the technician to contact you. Tickets are answered in the order received. Your initial posting puts you in line for the next technician to assist you. Should you post to your ticket before a technician responds, you will move your ticket to the bottom of the list so to ensure a quick reply, do not to post again until a tech replies to you.

Disclaimer:
ABSOFAB Scooters & X-Treme Electric Scooters Manufacturers is not responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. ABSOFAB Scooters & X-Treme Scooter encourages, and asks that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding electric scooters, gas scooters & pocket bikes. Some states may have laws restricting the use of these items on public streets, generally all states allow them on private property such as campgrounds, parks etc....but many states have age requirements and most states require helmets and protective equipment to be worn by certain age children. Pocket bikes with racing slicks should not be used on wet or slippery roads. Please always scoot safely. Know your laws before you go scooting. We will not take back a scooter if you find your laws do not permit your child to ride it. Check first.

Please make sure when you place your order, you educate yourself on the scooter and what you are ordering is your final decision. If you have questions regarding the product, please contact us. We don't always receive accurate specifications for the products we sell, returns will not be accepted because of incorrect advertisements. We try very hard to keep product specifications as accurate as possible. The specifications are updated once we test the product or hear back from our customers.

When submitting an order to ABSOFAB Scooters, you acknowledge that you have read and understand our disclaimer, legal notices, store policies, and agree to these as the terms of sale.